TERMS & CONDITIONS CONTRACT

Snuggle Paws Palace Petsitter Austin
Location: Austin, Texas
Website: https://snugglepawspalace.com
Effective Date: February 1, 2025

1. ACCEPTANCE OF TERMS

This legally binding contract (the "Agreement") is entered into by and between Snuggle Paws Palace Petsitter Austin (hereinafter "SPP Austin," "Company," "we," "us," or "our") and the pet owner (hereinafter "Owner"). By accessing, using, or engaging with the pet sitting, dog boarding, and pet care services provided by Snuggle Paws Palace Petsitter Austin, the Owner expressly acknowledges and agrees to comply with all terms and conditions set forth herein. The Owner’s continued use of our professional pet care services shall constitute an ongoing acceptance of these terms.

This Agreement is governed by the laws of the State of Texas, including, but not limited to, Texas Business & Commerce Code, Texas Property Code, and Texas Civil Practice & Remedies Code. Any dispute, claim, or controversy arising out of or relating to this Agreement shall be adjudicated exclusively in the courts located in Travis County, Texas. The Owner hereby consents to the jurisdiction and venue of these courts and waives any objections thereto.

Failure to comply with any provisions stated herein may result in the immediate termination of pet boarding services, loss of future booking privileges, and potential legal action for any outstanding debts or damages incurred due to the Owner’s breach of this contract. Snuggle Paws Palace Petsitter Austin reserves the right to modify, update, or revise these terms at any time, with or without prior notice. Continued use of the pet sitting, dog daycare, or dog walking services after such modifications shall be deemed an acceptance of the revised terms.

2. RESERVATIONS, PAYMENT OBLIGATIONS & CANCELLATION POLICY

2.1. Payment & Authorization

All pet care reservations, including overnight boarding, dog daycare, and in-home pet sitting, are subject to full prepayment before the pet’s check-in date. No pet will be accepted into our care unless the full payment is received and processed successfully. Any failure to provide timely payment may result in cancellation of the reservation and denial of services.

By submitting payment details, the Owner expressly authorizes Snuggle Paws Palace Petsitter Austin to process charges against their provided credit or debit card for any outstanding balances, including but not limited to boarding fees, veterinary expenses, damages, late pickup fees, or other penalties. Such authorization remains in effect until all outstanding charges have been fully satisfied.

In the event of non-payment or declined transactions, Snuggle Paws Palace Petsitter Austin reserves the right to seek legal recourse, including but not limited to employing third-party debt collection services or initiating legal proceedings to recover owed amounts, as permitted under Texas Business & Commerce Code § 604.001.

2.2. Cancellation & Holiday Policy

Owners may cancel standard pet boarding reservations with a minimum of 30 days’ notice. Cancellations made within this period shall receive a full credit toward future bookings; however, no monetary refunds shall be issued under any circumstances.

For reservations during recognized holiday and peak seasons, cancellations are strictly non-refundable. Such bookings are considered final due to high demand and limited availability. The applicable holiday rate shall apply for all reservations made during the following holidays: New Year's, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Should the Owner decide to retrieve their pet earlier than the originally scheduled departure date during a holiday booking, no refund or credit shall be issued for any unused days.

3. LIABILITY & OWNER RESPONSIBILITIES

3.1. Owner’s Financial Liability

The Owner certifies that their pet does not have a history of aggression toward humans or other animals and assumes full financial responsibility for any property damage or injuries caused by their pet while in the care of Snuggle Paws Palace Petsitter Austin.

Snuggle Paws Palace Petsitter Austin reserves the right to charge the Owner’s payment method on file for any damages sustained to property, including but not limited to furniture, fixtures, equipment, or any harm inflicted upon pet care personnel. Should damages exceed the available funds in the Owner’s account, Snuggle Paws Palace Petsitter Austin reserves the right to initiate legal proceedings to recover costs, inclusive of court fees and attorney’s expenses.

3.2. Limitation of Liability

Snuggle Paws Palace Petsitter Austin is not liable for any injuries, illnesses, or minor play-related incidents that may occur during the pet’s stay, provided reasonable care and precautions have been taken. Additionally, Snuggle Paws Palace Petsitter Austin bears no liability for pre-existing medical conditions that may worsen during the boarding period.

The Owner agrees to hold Snuggle Paws Palace Petsitter Austin harmless from any unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, accidents, animal behavior anomalies, or emergencies, as governed by Texas Civil Practice & Remedies Code § 41.001.

4. EMERGENCY MEDICAL CARE & VETERINARY COSTS

4.1. Veterinary Treatment Authorization

In case of a medical emergency, Snuggle Paws Palace Petsitter Austin reserves the right to act in the best interest of the pet, including but not limited to seeking immediate veterinary attention. The Owner acknowledges that such decisions may be made in their absence and waives any rights to dispute emergency treatment performed in good faith.

Should the Owner be unreachable within a reasonable timeframe, Snuggle Paws Palace Petsitter Austin is authorized to approve emergency veterinary treatment up to the amount of $2,500 to ensure the pet’s safety and well-being.

4.2. Owner’s Financial Responsibility

All medical and veterinary expenses incurred on behalf of the pet remain the sole financial responsibility of the Owner. Failure to pay for such expenses shall result in automatic deductions from the payment method on file or legal enforcement measures.

5. CHECK-IN, CHECK-OUT & LATE PICKUP POLICY

5.1. Check-In & Check-Out Requirements

Owners are required to adhere to designated check-in and check-out times. Late check-outs exceeding five (5) minutes shall incur a penalty fee.

5.2. Extended Late Pick-Up Fees

• More than two (2) hours late: An additional full day or boarding shall be charged.

• More than twenty-four (24) hours late: The pet shall be considered abandoned, and ownership transfer proceedings may commence in accordance with Texas Property Code § 70.001 et seq.

6. PHOTO & MEDIA RELEASE POLICY

By utilizing Snuggle Paws Palace Petsitter Austin's services, the Owner grants unrestricted rights to capture, use, and distribute images or videos of their pet for promotional, advertising, and social media purposes.

The Owner waives any and all claims to financial compensation related to the usage of such media and acknowledges that such usage is protected under 17 U.S.C. § 106 - U.S. Copyright Act.

7. MODIFICATIONS & LEGAL ENFORCEMENT

Snuggle Paws Palace Petsitter Austin reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

By using our pet care services, the Owner agrees to be bound by the latest version of these terms as legally enforceable under Texas state law. Any disputes arising hereunder shall be settled exclusively in the courts of Travis County, Texas.

For legal inquiries, contact: contact@snugglepawspalace.com
Website: https://snugglepawspalace.com