PRIVACY POLICY

Snuggle Paws Palace Petsitter Austin
Location: Austin, Texas
Website: https://snugglepawspalace.com
Effective Date: February 1, 2025

1. INTRODUCTION

This Privacy Policy (the "Policy") establishes the principles governing the collection, use, and protection of personal data by Snuggle Paws Palace Petsitter Austin ("SPP Austin," "we," "us," or "our"). It applies to all users who access our website, utilize our pet sitting, dog daycare, or pet boarding services, or engage with our business in any manner. By using our website and services, you expressly consent to the data practices outlined in this Policy. This Policy is designed to comply with relevant legal frameworks, including the Texas Business & Commerce Code, the California Consumer Privacy Act (CCPA) for applicable users, and the General Data Protection Regulation (GDPR) for international customers. Our commitment to privacy ensures that all personal information is processed lawfully, fairly, and transparently. Failure to adhere to this Policy may result in restricted access to our services or legal action where applicable.

2. DATA COLLECTION

2.1. Identity and Payment Information

We collect personally identifiable information (PII) to facilitate service bookings and transactions. This includes full name, email address, phone number, physical address, and payment details. Payment transactions are securely processed through third-party providers that comply with PCI-DSS standards to prevent fraud and unauthorized access. Misrepresentation or fraudulent payment activity will be subject to legal action in accordance with Texas Business & Commerce Code § 17.46.

2.2. Pet Information

To ensure safe and appropriate pet care, we collect details such as pet name, breed, age, vaccination records, and behavioral traits. This information helps us assess compatibility with other animals and provide tailored care. Failure to disclose relevant health conditions or behavioral concerns may result in denied service or liability for damages caused by undisclosed issues.

2.3. Automatically Collected Data

We collect non-personal data through cookies and analytics tools, including IP addresses, browser type, device information, and site interactions. This helps us monitor website traffic, improve security, and optimize user experience. Users may manage cookie preferences in their browser settings, but certain functionalities may be affected by disabling them.

3. DATA USAGE AND STORAGE

3.1. Service-Related Processing

Collected data is used to manage bookings, provide pet care services, and ensure efficient communication with customers. We use this data to confirm appointments, process payments, and maintain service quality.

3.2. Marketing and Promotions

We may use collected data to send promotional offers, newsletters, or targeted advertisements. Users may opt out of marketing communications at any time by adjusting their preferences or contacting us directly.

3.3. Security and Legal Compliance

We store data securely to comply with financial, legal, and operational requirements. Customer records are retained only as long as necessary to fulfill legal and service obligations. Any data retained beyond service completion is anonymized or securely deleted in compliance with Texas privacy laws and GDPR.

4. DATA PROTECTION AND SECURITY

4.1. Encryption and Access Control

We implement SSL encryption for secure transactions and restrict access to sensitive data. Only authorized personnel have access to stored customer information.

4.2. Regular Security Audits

We conduct routine security audits to identify vulnerabilities and improve data protection measures.

4.3. Prevention of Unauthorized Access

Unauthorized attempts to access our systems will be reported and may result in legal consequences under Texas Penal Code § 33.02 (Computer Fraud and Misuse Act).

5. USER RIGHTS AND CHOICES

5.1. Access and Modification Rights

Users have the right to access, update, or correct their personal data. Requests for data modifications must be submitted in writing and verified for security purposes.

5.2. Data Deletion Requests

Users may request deletion of their personal data unless retention is required for legal, tax, or regulatory reasons. Deletion requests will be processed within 30 days, in compliance with CCPA and GDPR.

5.3. Opt-Out Options

Users may opt out of data tracking and marketing communications through their account settings or by contacting our support team.

6. COOKIES AND TRACKING TECHNOLOGY

6.1. Cookie Usage

Our website uses cookies for security, analytics, and marketing purposes. Essential cookies ensure proper site functionality, while analytics and marketing cookies enhance user experience and advertising performance.

6.2. User Consent Management

Users can manage cookie preferences through browser settings. Disabling certain cookies may limit website functionality.

7. MINOR PROTECTION POLICY

7.1. Age Restriction

Our services and website are intended for individuals 18 years of age or older. By using our website, making a reservation, or engaging with our services, users confirm that they meet the legal age requirement.

7.2. Parental Responsibility

Parents or guardians bear full legal and financial responsibility for any use of our services by minors. If a minor falsely represents their age or circumvents website restrictions, their parent or guardian assumes full liability for any resulting fees or damages. Under Texas Family Code § 41.001, parents may be held liable for the actions of their children.

7.3. Reporting Unauthorized Access

If a parent or guardian believes a minor has wrongfully provided personal data, they must notify us immediately. We reserve the right to terminate accounts or deny service to minors who misrepresent their age.

8. INTERNATIONAL DATA TRANSFERS

8.1. Compliance with GDPR and International Regulations

Users outside the U.S. consent to the processing of their data in the United States. We comply with GDPR requirements for data transfers, ensuring lawful processing.

8.2. Data Transfer Safeguards

We implement contractual safeguards, including Standard Contractual Clauses (SCCs), to ensure international data transfers comply with applicable privacy laws.

9. POLICY UPDATES AND NOTIFICATIONS

9.1. Right to Modify the Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated through website notifications and emails where required.

9.2. Continued Use as Acceptance

By continuing to use our services after any modifications, users acknowledge and accept the updated Policy. Users who do not agree to the revised terms must discontinue using our services.

9.3. Contact Information

For privacy-related inquiries, users may contact us at:
📩 Email: contact@snugglepawspalace.com
🌐 Website: https://snugglepawspalace.com
📍 Address: Austin, Texas