This Privacy Policy (the "Policy") describes how Snuggle Paws Palace Petsitter Austin ("SPP Austin", "we", "us", "our") collects, uses, and protects your personal data when you use our website or services. By using our website and services, you consent to the practices described in this Policy. We comply with relevant legal frameworks, including the Texas Business & Commerce Code, the California Consumer Privacy Act (CCPA) for applicable users, and the General Data Protection Regulation (GDPR) for international clients.
1. Data Collection
We collect data in order to provide you with excellent service. Below is the type of information we collect:
1.1. Identity and Payment Information
We collect personally identifiable information (PII) such as full name, email address, phone number, and payment details to process your booking. Payment transactions are securely processed through third-party providers that meet PCI-DSS standards to prevent fraud and unauthorized access. Misrepresentation or fraudulent payment activity will be subject to legal action in accordance with Texas Business & Commerce Code § 17.46.
1.2. Pet Information
To ensure safe and appropriate care for your pets, we collect details such as pet name, breed, age, vaccination records, and behavioral traits. This information helps us assess compatibility with other animals and provide tailored care. It is important that you disclose any relevant health conditions or behavioral concerns. Failure to do so may result in denied service or liability for damages caused by undisclosed issues.
1.3. Automatically Collected Data
We collect non-personal data such as IP addresses, browser type, device information, and site interactions through cookies and analytics tools. This helps us monitor website traffic, improve security, and optimize user experience. You can manage cookie preferences in your browser settings, but certain functionalities may be affected by disabling cookies.
2. Data Usage and Storage
Your data is used to manage your bookings, ensure high-quality services, and communicate effectively with you.
2.1. Service-Related Processing
Collected data is used for managing your appointments, providing pet care services, and maintaining service quality. We also use this data to confirm your bookings, process payments, and follow up on your requests.
2.2. Marketing and Promotions
We may send promotional offers, newsletters, or targeted advertisements. If you no longer wish to receive such communications, you may opt-out at any time by adjusting your preferences or contacting us directly.
2.3. Security and Legal Compliance
We store your data securely to comply with financial, legal, and operational requirements. Customer records are retained only as long as necessary to fulfill legal and service obligations. Any data retained beyond service completion will either be anonymized or securely deleted, in compliance with Texas privacy laws and GDPR.
3. Data Protection and Security
We implement strict security measures to ensure the protection of your data.
3.1. Encryption and Access Control
We use SSL encryption for secure transactions. Access to sensitive data is restricted to authorized personnel only. Our data storage practices ensure that your information is handled with the utmost security.
3.2. Regular Security Audits
Routine security audits are conducted to identify vulnerabilities and improve data protection practices. Our goal is to keep your data safe from unauthorized access and potential security breaches.
3.3. Prevention of Unauthorized Access
Any unauthorized attempts to access our systems will be reported and may result in legal consequences, in accordance with Texas Penal Code § 33.02 (Computer Fraud and Misuse Act).
4. User Rights and Choices
We want to ensure you have full control over your personal data.
4.1. Access and Modification Rights
You have the right to access, update, or correct your personal data at any time. Requests for data modifications must be submitted in writing and verified for security purposes.
4.2. Data Deletion Requests
You can request deletion of your personal data, unless we are required to retain it for legal, tax, or regulatory reasons. Deletion requests will be processed within 30 days, in compliance with CCPA and GDPR.
4.3. Opt-Out Options
You may opt out of receiving marketing communications or disable data tracking by adjusting your preferences or contacting our support team directly.
5. Cookies and Tracking Technology
Our website uses cookies for essential functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser settings.
5.1. Cookie Usage
Essential cookies are necessary for site functionality, while analytics and marketing cookies enhance user experience and advertising performance. You can manage your cookie preferences at any time.
5.2. User Consent Management
You have the ability to manage your cookie settings. Disabling certain cookies may limit the full functionality of the website.
6. Liability and Responsibility
We prioritize the safety of all pets and staff. However, by using our services, you acknowledge the following:
6.1. Animal Behavior
You must disclose any relevant health issues or behavioral concerns about your pet before booking services. We are not liable for injuries, damages, or incidents caused by aggressive or unpredictable behavior of your pet. We reserve the right to refuse service if your pet poses a risk to others or to our staff.
6.2. Injuries or Accidents
While we take every precaution to ensure the safety of your pet, we are not responsible for any injuries, accidents, or health issues that may arise during the care of your pet, unless caused by our negligence. You agree to hold Snuggle Paws Palace harmless for any such events.
7. Minor Protection Policy
7.1. Age Restriction
Our services are intended for individuals aged 18 and older. By using our website or booking services, you confirm that you meet the age requirement.
7.2. Parental Responsibility
Parents or guardians are responsible for any use of our services by minors. If a minor misrepresents their age, the guardian assumes full responsibility for any associated fees or damages.
8. International Data Transfers
8.1. Compliance with GDPR
For users outside of the U.S., by using our services, you consent to the processing of your data in the United States. We comply with GDPR requirements for international data transfers, ensuring lawful processing.
8.2. Data Transfer Safeguards
We implement safeguards, such as Standard Contractual Clauses (SCCs), to ensure that international data transfers comply with applicable privacy laws.
9. Policy Updates and Notifications
We reserve the right to update this Privacy Policy at any time.
9.1. Modifications to the Policy
We will communicate any changes to the Privacy Policy through notifications on the website and by email where applicable.
9.2. Continued Use as Acceptance
By continuing to use our services after any changes, you acknowledge and accept the updated policy. If you do not agree with the revised terms, you must discontinue using our services.
